Product: PaperCut Hive, Konica Minolta devices
Problem: During a PaperCut Hive outage, there is a chance that users cannot print or scan.
Possible causes: PaperCut Hive may be experiencing an outage which will be announced on the PaperCut Status Page. Please follow the status of any incident currently being experienced.
Solution: As a temporary workaround, User Authentication can be disabled and users can print and scan via USB memory stick. Once Hive is online again, redeploy the Hive App to the MFP.
Please take note of the following, once Hive is embedded again, please refer to the following article if you experience garbage text printing: Garbage pages are being printed out when releasing print jobs via PaperCut Hive (POST /ipp/print HTTP/1.1)
support@innovativesolutions.co.za
+27 61 542 7262
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