Error message 'Something went wrong with synchronising with xero. The Account Number already exists. Please enter a different Account Number.' appears on BMS when syncing a Customer to Xero

Created by Greg Lock - Innovative Solutions, Modified on Wed, 23 Apr at 9:54 PM by Greg Lock - Innovative Solutions

Product: BMS, Xero

Problem: Error message 'Something went wrong with synchronising with xero. The Account Number already exists. Please enter a different Account Number.' appears on BMS when syncing a Customer to Xero

Possible causes: The Contact with the same Account Number in Xero as the BMS Customer Code, is archived

Solution: Restore the Contact within Xero. Next, within any BMS Module, on the Customer Page, click on the Sync Customer with Xero Contact button.

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