Error message: The contact with the specified contact details has been archived. The contact must be un-archived before creating new invoices or credit notes.

Product: BMS, Xero

Problem: Error message 'The contact with the specified contact details has been archived. The contact must be un-archived before creating new invoices or credit notes.' appears on BMS logs when processing an invoice to Xero

Possible causes: BMS is trying to sync with a contact that is archived within Xero

Solution: Delete the current Customer record Xero integration and re-sync the Customer:

1. On the Customer Page within any BMS module, under the Xero Integration section, click on the Delete Integration link.
2. Next, click on the Sync Customer with Xero Contact button
3. Process the invoice again (Billing Module > Invoices Tab, select the specific invoice/s > click Process Invoices > Process selected) and check the log to see if it states that it succeeded with an OK result.

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