In some cases the Meters Due and Bill On Date on the Billing Details on a Contract need to be adjusted. If the contract is not yet Activated, then these dates can be easily updated by editing the Contract. When the contract is already Activated and billings have been generated according to these settings, these need to be undone first before the dates can be updated and reapplied. The following steps will explain how this can be done:
- On the specific Contract, under the Billing Tab, all Billings need to be Pending. For those that are not Pending: Open the Transaction:
- If there is a Linked Invoice, Cancel the Invoice, then Unrelease the Transaction. Otherwise just Unrelease the Transaction.
- Now Cancel the Transaction. The Billing will now be Pending. For all non-Pending Billings, follow Step 1 and 2 for each Billing.
- Deactivate the Contract. Do not Cancel the Contract.
- Now you can edit the Contract details, correct the dates and generate Billings based on the updated dates.
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